Harbinger Consultants

Culture + Complexity + Change

RESOURCES | Disability Aware Language

John is currently preparing a disability action plan for a cultural statutory authority. This process has including developing an understanding of the organisation’s capacity for catering to the needs of customers with disabilities. The process also involves disability awareness training including coaching in the use of inclusive language. Use of inclusive language, as a matter of course, means that customers are made to feel welcome, understood and comfortable. John has developed a reference sheet of disability aware language. Please feel free to download this document and use it in enhancing your awareness of disability as well as your customer and community relations.
Inclusive Language

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